welcome to sym support

package: symple business

- sym.support on your laptop 24/7
- your own IT guru (a real person)
- keeping you secure
- remote lock & wipe
- 3rd Party Apps Support

total licenses: 11

Cost: R4,345/month

package: symple user

- sym.support on your laptop 24/7
- your own IT guru (a real person)
- keeping you secure
- remote lock & wipe

total licenses: 5

Cost: R875/month

Total Cost: R5,220/month

Symplify (PTY) LTD Subscription Services Terms and Conditions

These Terms and Conditions (“Agreement”) are a legal agreement between you (“Customer”) and Symplify (PTY) LTD (“Symplify”).

By accepting these terms and conditions, you agree to all the terms and you authorise the collection of information about your computers and devices that will be used in order for Symplify to provide managed support services, measure performance, & deploy updates to your IT environment. 

Definitions. The following terms will have the following meanings whenever used in this agreement: 

“Collection of information” means system identifiable information. Does not include user specific data.

“Customer” means an individual, company or entity that has signed up to the support services provided by Symplify.

 “Managed Services” means the outsourcing of technical support services provided by Symplify to a Customer where Symplify will be responsible for managing the applicable Customer’s account on behalf of and under the direction of the Customer in order to have its devices managed by the Software and for the support process to be managed.

“Packages” means a package that a customer signs-up for and purchases.

“Subscription” means the period of which the customer purchases a package from Symplify.

“Trial” means a 30-day free trial that a customer signs-up for to trial a package before purchasing and sign-ing up for a subscription.

“Customer grants access” means the customer grants access to the system on their device.

“Support Profiles” means a customer will join a unique company profile or a selection of support profiles based on the needs of the customer for the support process. The selection of profiles policies will be defined by Symplify and based on industry standards.

“Payment” means the monthly subscription that a customer signs-up to and pays a fee every month for the Managed Services provided to the customer.

  1. Appointment

Subject to this agreement the Customer appoints Symplify to provide Managed Services until the customer terminates the agreement.

  1. Managed Services
    1. 2.1.The customer grants access to Symplify to provide managed services and authorises Symplify to access all of their devices that have been selected to be supported. Symplify will not require access to user data. 
    1. 2.2.The customer will sign-up for a free 30 day trial. After this time has lapsed the customer has the options to sign-up for a paying subscription of one of the packages. The customer understands that the subscription will automatically renew each and every month until such time as the customer cancels their subscription on their account.
    1. 2.3.Symplify will provide the following to both the symple user and symple business packages as part of the managed services:
      1. 2.3.1. Sym.support on your laptop 24/7 - sym is your very own bot who is always there for
        you when things go wrong on your mac
      2. 2.3.2.Your own IT guru (a real person)  - if you do require a human touch, a real person is of course on standby to get you through your tech challenges 
      3. 2.3.3.Keeping you secure - warding off any unwanted intrusions, sym is constantly
        there ensuring that you & your mac stay as safe & up to date as possible
      4. 2.3.4. Remote lock & wipe - in the event that you are dispossessed of your mac, our
        remote lock & wipe feature gives you the added security & peace of mind that your info & files are safe.
    1. 2.4. Symplify will provide the following additional services to just the symple business package as part of the managed services:
      1. 2.4.1.Screen share help - with the aid of screen sharing, one of our trusty IT gurus will remotely, seamlessly & effortlessly take control of your mac in order to resolve any issues you may have 
      2. 2.4.2. Help with your Apps - by offering full support for both Apple & non-Apple apps & software, you can be rest assured that from Adobe to Zoom, sym has all your app & software support needs covered
  1. Payment
    1. 3.1.The customer authorises Symplify’s appointed 3rd party credit/debit card collection service to debit each and every month from the date of sign-up, the fee for providing the Managed Services.
    1. 3.2.The Managed Services will be paused in the event that a successful debit is not collected on behalf of Symplify from its appointed 3rd party credit/debit card collection service.
    1. 3.3.If payment is not collected after 7 days of the first attempted debit and the payment fails a second time on the second debit attempt on the Customers card, Symplify reserves the right to suspend the Managed Services and remove all Support Profiles from the customers devices.
    1. 3.4.All of the customers card details will be protected as per the appointed third party credit/debit card collection services Privacy policy. Symplify does not have access to or store Customer card details. All transactions are processed by the third party.
  1. Limitation of Liability

In no event shall Symplify be liable to the Customer or any other party for any indirect, special, incidental, consequential, or punitive damages, however and wherever arising, that may result from the delivery or failure of the Software, Hardware, Managed Service, Installed MDM or Apple Business Manager, including without limitation to losses incurred due to: (a) software glitches, server failures, power outages, or any other issue beyond our control; (b) any delays in or failure of the Services to operate as described; (c) any unauthorised disclosure of account information or other Service disruptions that may occur through the actions of any third party, such as hackers; (d) any damages that may occur to a telephone or other mobile device that results from the use of the Services; (e) damages or losses of any kind resulting from actions you take in reliance upon any results or other information provided by the Services; and (f) any other damages or losses you may incur in connection with the Software.

  1. Force Majeure

In no event shall Symplify be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, pandemics, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the Symplify shall use reasonable efforts which are consistent with accepted practices in the Technical services industry to resume performance as soon as practicable under the circumstances.

  1. General Warranties
    1. 6.1.Each of the Parties hereby warrants to and in favour of the others that: -
    1. 6.2.it has the legal capacity and has taken all necessary corporate action required to empower and authorise it to enter into this Agreement;
    1. 6.3.this Agreement constitutes an agreement valid and binding on it and enforceable against it in accordance with its terms; 
    1. 6.4.the execution of this Agreement and the performance of its obligations hereunder does not and shall not: -
      1. 6.4.1.contravene any law or regulation to which that party is subject;
      1. 6.4.2.conflict with or constitute a breach of any of the provisions of any other agreement, obligation, restriction or undertaking which is binding on it;
      1. 6.4.3.to the best of its knowledge and belief, it is not aware of the existence of any fact or circumstance that may impair its ability to comply with all of its obligations in terms of this Agreement;
      1. 6.4.4.it is entering into this Agreement as principal (and not as agent or in any other capacity);
      1. 6.4.5.the natural person who signs and executes this Agreement on its behalf is validly and duly authorised to do so; and
      1. 6.4.6.it is not relying upon any statement or representation by or on behalf of any other Party, except those expressly set forth in this Agreement.
    1. 6.5.Each of the representation and warranties given by the Parties in terms of this clause shall:-
      1. 6.5.1.be a separate warranty and will in no way be limited or restricted by inference from the terms of any other warranty or by any other words in this Agreement;
      1. 6.5.2.continue and remain in force notwithstanding the completion of any or all the transactions contemplated in this Agreement; and
      1. 6.5.3.be deemed to be material and to be a material representation inducing the other Parties to enter into this Agreement.
  1. Whole Agreement

This Agreement constitutes the whole agreement between the Parties as to the subject matter hereof and no agreement, representations or warranties between the Parties other than those set out herein are binding on the Parties.

  1. Variation

No addition to or variation, consensual cancellation or novation of this Agreement and no waiver of any right arising from this Agreement or its breach or termination shall be of any force or effect unless reduced to writing and signed by all the Parties or their duly authorised representatives.

  1. Intellectual Property

The customer or any of it’s users or any other person designated or not designated that the customer gives access to the managed services, agrees to not copy, transfer or reverse engineer any idea; method; invention; process; discovery; computer programme; database; drawing; literary work; product; packaging or other design; trade or service mark; logo; domain name or other work (whether registrable or not and whether a copyright work or not) for the duration of the agreement & for 18 months after termination of the agreement.

  1. Governing Law

This Agreement is governed by and construed and interpreted in accordance with the law of the Republic of South Africa.

  1. Variation, cancellation and waiver

No contract varying, adding to, deleting from or cancelling this Agreement, and no waiver of any right under this Agreement, shall be effective unless reduced to writing and signed by or on behalf of the Parties.

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